Frequently Asked Questions

General

Individual items do not come with custom packaging. You can add custom packaging to your order if you would like your gift to include a box.

If a gift set includes custom packaging, it will be noted in the product description.

We're happy to help you with your rush order! Rush orders are available for in-stock items only. You can check out our rush order items or book a meeting with us to review your needs.

To create a customer account, click on the middle icon (looks like a person) at the top right. You can also click here to be brought to the page directly.

You will see a "Create account" option underneath the password field. Click this option and fill out the form.

Once you have created an account, you will receive an email notification confirming your account creation and can log in.

To log in to your customer account, click on the middle icon (looks like a person) at the top right. Enter your email address and password, and click sign in.

Production

If a product has the ability to be decorated, you will see options to select blank, logo, or initials where applicable.

A team member will reach out to you after you place your order to collect any needed logos or initials.

After you place your order, a team member will reach out to confirm any personalization and will provide mockups of products for approval before processing your order.

Please note, your order will not start processing until mockups are approved.

Shipping

Orders typically ship 2 weeks after artwork approval. Shipping times may vary for high quantity orders.

Shipping rates will vary based on how many boxes you are sending and how many shipping addresses you are sending to. You may be invoiced for additional shipping charges after placing your order online.

Standard Ground for any gift that fits entirely within a BirdieBox (Pricing is per box):

$25 for Single box to one address
$22.50 for 2-9 boxes to one address
$20 for 10-49 boxes to one address
$17.50 for 50+ boxes to one address

Priority/Overnight/Express for any gift that fits entirely within a BirdieBox (Pricing is per box):

$85 for one box to one address
$55 for 2-9 boxes to one address
$45 for 10-49 boxes to one address
$35 for 50+ boxes to one address

Resale Accounts

To create a resale account, click on the middle icon (looks like a person) at the top right or click here to be brought to the page directly. You will see a "Create resale account" option underneath the password field. Click this option and fill out the form.

Once you have created an account, we will verify your reseller affiliation. Once approved, you will receive an email notification and can log in by clicking the same middle icon.

To log in to your resale account, click on the middle icon (looks like a person) at the top right. Enter your email and password, and click sign in.

I have more questions.

Have more questions that aren't listed here? Feel free to reach out to us at customerservice@birdiebox.com and a team member will get back to you.